Community Job
Board
Community Job Board
Every week Step Forward compiles a list of available employment opportunities in Cuyahoga County. The jobs are separated by category and listed below. Just click on the listing for more information and a link to apply. To learn of available jobs at Step Forward click here
Customer Service
OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE - PLS - CLEVELAND
Full-time. Pay: $30,000 - $40,000 per year. Job summary: PLS is seeking a Customer Service Representative in Cleveland, Ohio. As the primary point of contact, you will provide outstanding customer service, educate customers on our products, and ensure compliance with transactions. Qualifications: Previous customer service experience in relevant industries is preferred; Ability to engage with customers and meet their needs; Must have a professional appearance and demeanor.
HYBRID CUSTOMER SERVICE SPECIALIST - EXACTA LAND SURVEYORS LLC -CLEVELAND HEIGHTS
Full-time. Pay: $43,200 - $72,000 per year. Position overview: A leading land surveying company in Cleveland, OH is seeking a Customer Service Representative. In this hybrid role, you will be a key member of the Client Services team, responsible for ensuring exceptional client experiences. The ideal candidate will exhibit strong communication skills, organizational abilities, and a commitment to service excellence. This position offers competitive salary and comprehensive benefits, ensuring your professional growth and a supportive work environment.
CUSTOMER SERVICE REP - LINCARE HOLDINGS, INC. - GARFIELD HEIGHTS
Full-time. Pay: $15.50 - $21.00 per hour (estimated). This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. Responsibilities: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system; Assesses customer need for additional products/services; Assesses customer compliance with physician orders; Answers questions and provides customer education regarding products/services. Qualifications: High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training; Computer entry Required; Must meet any licensing requirements necessary for specific location.
RECEPTIONIST - CAVITCH FAMILO & DURKIN CO LPA - CLEVELAND
Full-time. Pay: $45,000 - $50,000 per year. Location: 1300 E 9th St 20th Floor, Cleveland 44114. We are seeking a professional Receptionist to join our team. This role is vital in creating a welcoming environment for clients and visitors while ensuring smooth office operations. Responsibilities: Greet visitors and clients in a courteous and professional manner at the front desk; Manage multi-line phone systems, directing calls appropriately and taking detailed messages; Schedule appointments and manage calendars using Microsoft Office tools; Provide exceptional customer service by addressing inquiries promptly and professionally. Qualifications: Proven experience in office administration, clerical work, or reception roles; Proficiency with Microsoft Office Suite (Word, Excel, Outlook); Strong computer literacy with experience in data entry, filing, proofreading, and document management; Excellent organizational skills with the ability to prioritize tasks effectively.
ADMINISTRATIVE AND SPECIAL EVENTS COORDINATOR - CLEVELAND SIGHT CENTER
Full-time. Hybrid. Pay: $23.00 - $26.00 per hour. Position overview: Under the supervision of the Manager of Data Reporting and Grants, The Administrative and Special Events Coordinator serves as the primary administrative and operational support resource for the Development and Marketing team. This role acts as the department�s gatekeeper, managing incoming inquiries through the organization�s general email account, directing requests appropriately, and ensuring timely communication and follow-up. Duties: Administrative & Operational Support - Serve as the first point of contact for the department by monitoring and responding to general agency inquiries; Fundraising, Grants, and Donor Support - Provide administrative support for fundraising campaigns, donor engagement activities, and grant management processes; Marketing & Communications Support - Collaborate closely with the marketing team on related marketing initiatives and communications; Special Events Coordination - Serves as point person on behalf of CSC with management company for coordination of White Cane Walk. Qualifications: Minimum of 2 years of administrative, nonprofit, fundraising, marketing, or event coordination experience preferred; Strong organizational skills with the ability to manage multiple priorities and deadlines; Excellent written and verbal communication skills; Proficiency in Microsoft Office Suite and Raiser�s Edge (database management systems).
NAVIGATION SPECIALIST - CUYAHOGA COUNTY DOMESTIC RELATIONS COURT - CLEVELAND
Full-time. Pay: $42,840 - $47,940 per year. Job summary: Under the general direction of the Navigation Services Director, the Navigation Specialist is responsible for helping individuals navigate the court process in all areas including but not limited to divorce, dissolution, domestic violence ex parte civil protection orders (DVCPO), child custody and support, spousal support, and property division. Responsibilities: Learn and understand the legal basis of the documents, information, and resources offered by the Navigation Services Help Center to self-represented litigants and all visitors to ensure accurate and consistent service; Greet self-represented litigants and all visitors, assess their needs, determine if they are in the proper court/jurisdiction and have necessary initial information for filing; Ensure that self-represented litigants and all visitors understand the scope of Navigation Services and that Navigation Specialists cannot provide legal advice; Meet with and respond to self-represented litigants and all visitors to discuss all procedural options, assist with completing documents necessary for signature and review terms of the filings with each litigant. Qualifications: Bachelor's degree or higher, preferred or Associate degree from an accredited college or university; A degree in Paralegal Studies, Business/Public Administration, or related fields, preferred; Experience working effectively with diverse populations with an understanding of the challenges faced by self-represented litigants and the public generally; Experience in customer service or a related field.
FULL CHARGE BOOKKEEPER/OFFICE ADMINISTRATOR - HENNINGS QUALITY SERVICE - CLEVELAND
Full-time. Pay: $25.00 - $35.00 per hour. Location: 3115 Berea Road, Cleveland 44111. Job summary: Hennings Quality Service is need of a person who will be very competent in managing all office tasks for a small/medium repair company, with little to no supervision. This person must have bookkeeping experience, as well as some accounting basics. Sage/Peachtree experience is preferred. Qualifications: Exceptional organizational skills and meticulous attention to detail; The ideal person needs to wear many hats and have experience in most or some of the following: Complete Bookkeeping including Financial Statements, Proficient with Accounting Software (Sage/Peachtree preferred), Proficient in Word, Outlook and Office 365.
FINANCIAL SOLUTIONS ADVISOR - BANK OF AMERICA - CLEVELAND
Full-time. Pay: $75,000.00 - $85,000.00 per year. This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Responsibilities: Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions; Recommends banking and investments strategies that align with client financial goals and needs; Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds; Mitigates and controls risk as part of daily activities; Identifies and engages potential new clients through referrals or financial center clientele; Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended. Qualifications: Has three years� experience working in the financial service industry and/or a sales environment where goals were met or exceeded (including at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services); Depth and breadth of relationship management product/solutions knowledge and experience.
AR SPECIALIST - CFS - CLEVELAND
Full-time. Pay: $54,000 - $55,000 per year. Schedule: Monday-Friday, Hybrid, Flexible Schedule. Position Overview: The AR & Credit Specialist will play a key role supporting both accounts receivable and credit operations. Responsibilities: Prepare and review daily cash files for processing within the ERP system; Investigate, analyze, and resolve customer deductions and payment discrepancies; Process credit memos related to pricing issues, shortages, freight allowances, returns, and damaged goods; Support collection activities and assist with cash application during high-volume periods. Qualifications: Associate's or Bachelor's degree in Business, Accounting, or a related field preferred; 3-5 years of accounting experience, with a focus on accounts receivable and/or credit; Experience performing general ledger reconciliations.
SERVICE DESK ANALYST: IT SUPPORT & PROCESS IMPROVEMENT - BROOKFIELD PROPERTIES - CLEVELAND
Full-time. Pay: $50,000 - $60,000 per year. Brookfield Properties is seeking an Analyst for the Service Desk team to provide comprehensive support for enterprise applications and hardware. Responsibilities: Provide end-user support via phone and off-phone tasks; Create and maintain knowledge base articles; Evaluate software and hardware compatibility. Qualifications: Minimum of 2 years of experience in an IT support role; Experience in a call queue environment preferred; Self-motivated with strong problem-solving skills.
CALL CENTER AGENT - BEGINNER LEVEL CHAT BOARD - REMOTE
Full-time. Contract. Pay: $35 per hour, based on experience and the complexity of tasks. Hours Per Week: Flexible, ranging from 5 to 40 hours. This Remote Call Center Agent position offers text-based support through live chat, making it an ideal entry point for those new to the field. Duties: Handle live chat conversations on company websites and social channels, responding to customer messages in real time; Address customer questions, share details about products and services, and help close sales by sharing promotional offers and purchase options. Requirements: A working laptop, smartphone, or tablet with reliable internet access; Ability to take direction and complete tasks with attention to detail independently; Strong English communication skills and fast, accurate typing for chat-based support; Stable internet connection to ensure consistent work performance throughout your shift.
PROGRAM ANALYST/DATA SECURITY - PROOFPOINT - CLEVELAND
Full-time. Pay: $31.44-$43.26 per hour. Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. This opportunity is for a candidate who is passionate about Information Protection and Compliance and has a deep understanding of how to leverage the Proofpoint Information Protection suite to meet compliance control objectives. Responsibilities: Engage with our customers to understand their structure and workflow in order to become a trusted advisor; Drive complex implementations while working side by side with the customers to meet their Information Protection security and compliance requirements; Work with internal teams (e.g. engineering, sales, and product management) and external partners to ensure that customer requirements are well understood and tracked; Coordinate with multiple parties to ensure timely and satisfactory resolution to customer issues, and completion of projects. Qualifications: 2+ years industry experience in a Professional Services Consulting or similar role, preferably within Data Loss Prevention; Extensive knowledge and experience with Information Protection and Compliance; Technical background in configuration of Dictionaries, RegEx, and Detector based logic; Experience with data protection tools including Proofpoint Email DLP, Cloud DLP, Endpoint DLP, DSPM and AEDLP.
RESIDENT CARE PARTNER - FOREST HILLS PLACE ASSISTED LIVING - CLEVELAND
Full-time. Pay: $15.00 - $18.00 per hour. Shifts: 7am to 3pm and 11pm to 7am. We�re looking for a Resident Care Partner with a compassionate mindset and a passion for helping seniors. Responsibilities: Observe and report changes in patients' condition to the supervising nurse; Assist with Patient care needs; Assists residents with daily living activities according to individual care plans; Observes residents and reports to nursing about any changes in physical, mental, and emotional condition. Qualifications: Ability to prioritize and organize work effectively and efficiently; Ability to read, write, speak & understand the English language; Can foster good resident and family relationships; Ability to effectively collaborate within a team environment; A passion for working with elderly residents.
MEDICAL ASSISTANT/CANCER CENTER - CLEVELAND CLINIC - MAYFIELD HEIGHTS
Full-time. Pay: $19.75 - $27.75 per hour. Schedule: Monday - Friday 7:30 a.m. - 3:30 p.m. or 8:00 a.m. - 4:30 p.m. As a Medical Assistant on this team, you will collaborate with fellow staff to create a welcoming, comfortable environment for patients, families and visitors. You will assist with medication management, patient monitoring, administrative tasks and more. Duties: Assist with performing screenings and treatments by gathering and updating information related to health maintenance, identifying medication changes, updating allergy information, collecting specimens, performing tests and documenting patient care; Monitor and communicate changes in patient condition; Administer specific medications under the direction of the provider; Maintain equipment, medical supplies and examination areas. Qualifications: Graduate from an approved Medical Assisting Program OR military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1); Completion of a clinical externship OR extensive clinical experience; Current demonstrated clinical proficiency; Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross upon or within new hire period. Preferred qualifications for the ideal future caregiver include: Medical Assisting Certification; Successful completion of a Cleveland Clinic externship.
APARTMENT HOUSEKEEPING - K & D MANAGEMENT - CLEVELAND
Full-time. Pay: From $15.00 per hour. This is a custodial and housekeeping position within the Apartment Real Estate industry that offers growth opportunities. Responsibilities: Clean and maintain the overall appearance of assigned properties, including common areas, unoccupied suites, and outdoor grounds, ensuring a professional and welcoming environment for residents and visitors; Follow customized job cards and procedures, ensuring all tasks are completed in a timely and efficient manner while maintaining high-quality standards; Collaborate with site staff, corporate office, contractors/vendors, and maintain professional communication and interactions at all times. Qualifications: High school or equivalent (Required); Cleaning: 2 years (Required); Custodial experience: 2 years (Required); Driver's License (Required).
LAUNDRY AIDE - ELIZA JENNINGS SENIOR CARE NETWORK - CLEVELAND
Full-time. Pay: $14.00 - $16.00 per hour. The primary purpose of your job position is to perform the day-to-day activities of the Laundry Department both in the main department and in each community household. Responsibilities: Completes day-to-day laundry/cleaning functions and properly stores equipment by the end of shift; Manages supplies and supply area to ensure necessary; equipment is available and supply area is neat and clean; Informs supervisor of any necessary information, such as missing or found articles of clothing; Ensures assigned work area is maintained in a clean, safe, comfortable and attractive manner.
FAMILY PRESERVATION THERAPIST - NATIONAL YOUTH ADVOCATE PROGRAM -CLEVELAND
Full-time. Pay: $59,000 - $62,000 per year. Position Summary: Under the general supervision of the Clinical Supervisor or designee, this position works to make a meaningful difference in the lives of the children and families served. This position works closely with youth, family, foster parents, and community partners, providing counseling or therapy, advocacy, and support toward the ultimate goal of living safely and successfully in the community. Responsibilities: Provides appropriate individual, group, and family mental health services, case management, transportation, and other professional services, meeting or exceeding established outcomes thresholds on behalf of persons served; Completes all required documentation in a timely manner; Travels daily, to provide community-based services to, and on behalf of, youth and families in compliance with organizational, contract, and regulatory requirements; Coordinate and monitor services for the youth and family in the community, including but not limited to, mental health, medical, educational, psychological, vocational, and social services. Qualifications: Master�s Degree in Social Work or comparable Human Services field from an accredited institution; 2 years of work experience working in direct service with youth and families strongly preferred; A valid advanced professional license as required and acceptable by state or contract regulations; Must have a valid driver�s license, reliable transportation, automotive insurance, and a good driving record.
CAREER EDUCATION COORDINATOR - CLEVELAND HEIGHTS UNIVERSITY HEIGHTS CITY SCHOOLS
Full-time. Pay: $45,000 - $60,000 per year. Cleveland Heights University Heights City Schools seeks a Career Education Coordinator to enhance career development activities for students and teachers. This post involves coordinating CTE programs, facilitating partnerships, and maintaining compliance with educational standards. Responsibilities: Coordinate career development activities for students and stakeholders; Support implementation of work-based learning and career-connected activities; Collaborate with school staff to ensure successful CTE programs; Maintain compliance and program records for CTE initiatives. Qualifications: Bachelor's Degree in career development or a related field; Accounting and data processing skills substantiated by training and/or relevant work experience; Displays flexibility, reliability, self-discipline, and a willingness to take on challenging tasks; Demonstrates proficiency using equipment and software applications associated with the position.
UNDERGROUND CONSTRUCTION/UTILITY PIPE WELDER - CORIX/CLEVELAND THERMAL - CLEVELAND
Full-time. Pay: $27.00 - $33.00 per hour, based on relevant experience and qualifications. Cleveland Thermal has been keeping downtown Cleveland warm since 1894 and cool since 1993. As one of the few district energy systems of its kind in the U.S., we supply steam heat and chilled water to residential, commercial, government, and institutional customers across the city. Position summary: You'll be working on underground steam and chilled water infrastructure beneath a major city troubleshooting problems, making repairs, operating equipment, and keeping critical systems running year-round. Duties: Maintain and repair underground steam and chilled water distribution piping networks; Inspect, repair, and document underground manholes and components; Troubleshoot distribution and HVAC systems, including valves, steam traps, and pressure-reducing valves; Set up job sites and work alongside crew members on underground excavation and utility repairs; Operate heavy equipment, blowers, pumps, air compressors, and jack hammers. Qualifications: High school diploma, GED, or equivalent; Mechanical aptitude and some construction or field experience you're comfortable working with your hands and figuring things out; Preferred: 3+ years in underground utility construction; Some experience or exposure in at least one of the following (we'll help you grow in the others): Welding / pipefitting hands-on experience with pipe welding or fitting; 6G certification is a plus, but not required, Heavy equipment comfortable operating construction equipment, HVAC / mechanical systems familiarity with threaded pipe, valves, steam traps, or similar; Valid Ohio driver's license; ability to operate manual transmission vehicles.
AUTOMOTIVE TECHNICIAN - ENTERPRISE MOBILITY - EUCLID
Full-time. Pay: $30.00 - $37.50 per hour. The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Automotive Technician. The Automotive Technician performs car service, repair, preventive maintenance, in-fleeting service, and vehicle reconditioning service according to company policy and procedures. Responsibilities: Ensure that all repairs and preventative maintenance are completed according to the manufacturer's specifications and guidelines; Complete required manufacturer training and perform warranty and recall repairs; Complete ADA installs as required upon completion of training; Maintain vehicle repair history by documenting a Repair Order to accurately reflect steps taken and part(s) used during the repair. Qualifications: Two years of mechanical experience in an automotive repair shop servicing current model vehicles required; 4+ current and valid ASE certifications OR OEM training/certifications required; Must be at least 18 years of age; High school diploma or G.E.D is required.
WAREHOUSE FORKLIFT OPERATOR - RYDER SYSTEM - EUCLID
Full-time. Pay: $19.67 per hour. Overtime Pay - $29.50 per hour. Additional Pay - $1.00 per hour when working 2nd shift. Schedules: Thursday - Saturday 1:30am-2:00pm. Responsibilities: Perform warehouse function, which may include loading, picking, packing, shipping, receiving, forklift operation, and, cycle counting; Performing duties within performance measurement guidelines of the contract; Responsible for the accurate picking and packing, auditing, tote induction, staging of products and loading and unloading of trucks; Responsible of dealing with day to day paperwork in a warehouse environment (i.e. picking sheets, returns, bills of lading, etc.). Requirements: High school diploma or equivalent preferred; One (1) year or more related warehouse and/or powered industrial truck experience preferred; Valid Forklift Operator's License certified.
OPERATIONS - LEGEND DELIVERY SERVICE - CLEVELAND
Full-time. Pay: $55,000.00 - $70,000.00 per year. Starting time will generally be between 8:00-9:30 AM with shifts ending between 5:00-6:00 PM depending on operational needs. We are looking for a well-rounded, detail-oriented operations person to help grow one of the largest same day delivery companies in the Cleveland area. Responsibilities: Dispatching and routing drivers throughout Northeast Ohio; Communicating with customers regarding deliveries, pickups, and special requests; Coordinating with drivers throughout the day to ensure on-time service; Adjusting routes and solving problems as they arise; Recruiting and working with quality drivers. Requirements: High school diploma or GED; 1-2+ years of delivery experience. Preferably in the same day delivery industry; Having experience in dealing with independent contractors is a plus; Ability to work well under pressure in a fast-paced environment.
CUSTOMER SERVICE AGENT - CLE AIRPORT - PRIMEFLIGHT AVIATION SERVICES INC
Full-time. Pay: $16.00 per hour. Position summary: The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. Responsibilities: Greet and assist passengers at the airport with check-in, boarding, and general inquiries; Provide accurate information on flight schedules, gate assignments, and airport services; Handle passenger check-in and baggage processing efficiently and courteously; Assist passengers with self-service kiosks and online check-in procedures. Qualifications; 18 years of age or older; Must be legally authorized to work in the country of employment; Communicate effectively in English (reading, writing, speaking); One year of customer service experience; Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices.
CUSTOMER SUPPORT SPECIALIST - ALPHABE INSIGHT INC - CLEVELAND
Full-time. Pay: $56,000 - $61,000 per year. Job summary: We are seeking a Customer Support Specialist to join our growing team in Cleveland. The ideal candidate will be responsible for addressing client inquiries, troubleshooting product issues, and ensuring a high level of customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner; Troubleshoot software-related issues and provide accurate, step-by-step guidance; Document customer interactions and technical issues for internal use; Collaborate with other departments (engineering, sales, QA) to resolve complex cases. Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree preferred; Minimum of 1-2 years of experience in a customer support or technical support role; Strong problem-solving skills and attention to detail; Proficiency in using support software, CRMs, and Microsoft Office Suite.
CALL CENTER REPRESENTATIVE - TRANZACT - CLEVELAND
Full-time. $15.00 - $21.00 per hour. TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. We work with some of America�s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. Responsibilities: Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances; Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies; Calculates and/or quotes premium rates for recommended policies; Develops and maintains thorough product knowledge. New to the Insurance Industry? Not a problem! Some of our best sales agents come from hospitality, teaching, marketing and other fields. If you do not have a Health Insurance license, we will help you obtain your Insurance License through our comprehensive pre-licensing course.
COPY AND MAILING LEGAL ASSISTANT - KEITH D. WEINER & ASSOCIATES CO., LPA - CLEVELAND
Full-time. Pay: $16.00 - $20,00 per hour. Location: 1100 Superior Avenue East. This position is primarily responsible for copying, mailing, printing, collating, scanning, and organizing all filings within the firm. Responsibilities: Print, copy, assemble, scan, organize, and mail a wide range of legal documents, including but not limited to complaints, motions, and more, to courts, defendants, and process servers; Track mailings and ensure compliance with mailing requirements (e.g., certified mail, return receipt); Log all mailings and retain proof of mailing as required. Qualifications: High school or equivalent; One-year prior office experience; Strong computer skills, including proficiency with Microsoft Excel and the Windows operating system.
ADMINISTRATIVE MANAGER - CLEVELAND YMCA
Full-time. Pay: $41,246.73 - $51,558.41 per year. Y-Haven provides temporary housing and drug and alcohol treatment to adults in Cuyahoga County who are most in need. Job summary: This position will work with the Y-Haven Executive Director, Operations Director and Clinical Director to organize, manage and complete administrative projects to help Y-Haven operate efficiently and effectively. Responsibilities: Manage Resident Program Fees; Manage COVID-19 Testing & Vaccination; Manage Homeless Management Information System; Manage Y-Haven Medicaid Billing. Qualifications: Bachelor�s Degree (please provide GPA); At least two years� experience of administrative work; Exceptional organizing skills and attention to detail; Must be highly proficient with MS Office and able to readily learn and adapt to new software program.
CUSTOMER ACCOUNT ASSOCIATE - BILLING SERVICES - EXAMINATION - CITY OF CLEVELAND
Full-time. Pay: $16.65 - $23.09 per hour. To determine if you qualify to take the examination you must include/attach any required documents (i.e. Resume, Certifications, Driver's License, etc.) to support you meet the Minimum Qualifications at the time of submitting your application. Please read the Minimum Qualification section carefully, you may attach PDF or JPEG. EXAMINATION INFORMATION - WRITTEN EXAMINATION: The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification. TYPING: Those who type 25 WPM or more with an 80% or better accuracy, will take the written exam. (PASS or FAIL). Duties: Under supervision, completes daily meter reading and billing exceptions which prevent the billing system from generating timely bills (e.g.: bill segment errors, pending bills, start/stop service agreements, accounts without bill/meter cycles) to ensure correct bills are sent to customers; Resolves exceptions for accounts where meter readings fall outside specific parameters; Initiates field investigations and evaluates results. Performs calculations and makes various adjustments, including those for leaks, according to policy. Prepares underground leak adjustment, homestead, and other billing-related letters. Qualifications: High School Diploma or GED required. Associate's Degree in Accounting, Business, or a related field from an accredited college or university preferred; Two years of full time paid experience in accounting with familiarity in account detail review, preparing and posting adjustments, and auditing functions, or two years of full time paid experience in a billing environment with responsibility for account set up and correction of customer billing based on analysis of data and rates; Must have excellent oral and written communications skills and an intermediate skill level using Microsoft Word and Excel; Must be able to type at a speed of 25 words per minute with 80% accuracy.
MEMBER SERVICE REPRESENTATIVE/TELLER- CREDIT UNION OF OHIO -CLEVELAND
Full-time. Pay: $16.00 - $22.00 per hour. Come be a part of our growing Team! We are looking for energetic, friendly, and dependable individuals! Responsibilities: Assisting members with a variety of services including accurately opening and closing accounts; Complex account issues and resolution; Consumer loan requests and closings; Enhancing member relationships through cross selling products and services to meet our members� financial needs. Qualifications: To be successful in this position, you must have strong organizational, problems solving, communication skills, and at least one year experience in a Credit Union or Bank. Experience: Cash handling: 1 year (Required); Customer service: 1 year (Required); Banking: 1 year (Required).
PAYROLL ADMINISTRATOR (ON-SITE) - CLEVELAND METROPARKS - CLEVELAND
Full-time. Pay: $28.92 - $31.25 per hour. Cleveland Metroparks is seeking a highly organized and detail?oriented Payroll Administrator to support the accurate and timely processing of employee payroll. Responsibilities: Administers payroll information to ensure accurate and timely processing, including tax calculations, deductions, and deposits; Audits payroll reports before and after processing to ensure accuracy and compliance; Maintains accurate records of sick, vacation, personal, and compensatory time; Calculates termination pay, retroactive adjustments, performance compensation, and other special payments. Requirements: Associate degree required; bachelor�s degree in business administration, accounting, or a related field preferred; A minimum of two years of payroll administration experience required, preferably within an organization that includes unionized employees; An equivalent combination of education, training, and experience that provides the necessary knowledge, skills, and abilities will also be considered; Strong knowledge of payroll laws, regulations, and procedures; Proficiency in Microsoft Office applications, including Word, Excel, and Access.