Contact Us

Contact Us

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Contact Info
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1801 Superior Avenue
Suite 400
Cleveland, OH 44114

If you'd like to file a formal complaint, please click here to complete the form.

Before submitting the "contact us" form above, please review the following:


  • If you have questions about your HEAP application, please call (216) 263-6266 or email

  • If you have a question about your COVID relief application, please click here to see what date we are currently processing. Or, you can call our COVID-19 hotline number at (216) 370-3480 and leave a message for assistance. Please be patient and understand that we have thousands of applicants and we are processing applications on a first come first served basis.

Step Forward provides, Energy Assistance, Head Start, and Personal and Professional support programs for residents of Cuyahoga County, Ohio


Service Locations


Service Locations