Energy
Assistance Programs
Energy
Assistance Programs
Step Forward assists Cuyahoga County residents through six different utility assistance programs & services to help pay utility bills.
Need Information?
Overview of Our Programs
Winter Crisis Program
This service is for people who
• are threatened with disconnection
• have been disconnected
• have less than a 25% supply of bulk fuel in their tank
Winter Non-Emergency Program
This service is for people who
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need assistance with winter heating bills
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have not been disconnected
-
want a direct payment toward main heating account
Summer Cooling Program
This service is for people who
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need assistance with cooling bills
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need household fans and/or air conditioner
-
are 60 or older or have a documented medical need
PIPP +
Percentage of Income Payment Plan
This service is for people who
• can pay a percentage of household income each month
• would prefer a consistent payment plan
• want to work to eliminate outstanding energy bills
This service is for people who
• need assistance with paying an electric bill
• have made a payment with the last 90 days
• have not utilized the program in the past year
Fuel Fund
Consumer Advisory Hotline
This service is for people who
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have questions about their electric energy choices
-
live in Ohio
-
want to become a more informed energy consumer
Water Assistance Program
This service is for people who
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need assistance with water and wastewater bills
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have a disconnection notice or have been disconnected
-
establishing a new service or paying to transfer service