If you'd like to file a formal complaint, please click here to complete the form.

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Before submitting the "contact us" form above, please review the following:

• If you have questions about your HEAP application, please call (216) 263-6266 or email heapdocuments@stepforwardtoday.org.

• If you have a question about your COVID relief application, please click here to see what date we are currently processing. Or, you can call our COVID-19 hotline number at (216) 370-3480 and leave a message for assistance. Please be patient and understand that we have thousands of applicants and we are processing applications on a first come first served basis.

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Step Forward provides, Energy Assistance, Head Start, and Personal and Professional support programs for residents of Cuyahoga County, Ohio

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