If you'd like to file a formal complaint, please click here to complete the form.

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Before submitting the "contact us" form above, please review the following:

 

• If you have questions about your HEAP application, please call (216) 263-6266 or email heapdocuments@stepforwardtoday.org.

• If you have a question about your COVID relief application, please call the Central Neighborhood Opportunity Center at (216) 357-2621. After the voice prompt, please press 1 to speak with a Crisis Worker.Please be patient and understand that we have thousands of applicants and we are processing applications on a first come first served basis.

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Step Forward provides, Energy Assistance, Head Start, and Personal and Professional support programs for residents of Cuyahoga County, Ohio