Contact Us

Contact Us

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1801 Superior Avenue
Suite 400
Cleveland, OH 44114

If you'd like to file a formal complaint, please click here to complete the form.

Before submitting the "contact us" form above, please review the following:


  • If you have questions about your HEAP application, please call (216) 263-6266 or email

  • If you have a question about your COVID relief application, please call the Central Neighborhood Opportunity Center at (216) 357-2621. After the voice prompt, please press 1 to speak with a Crisis Worker.Please be patient and understand that we have thousands of applicants and we are processing applications on a first come first served basis.

Step Forward provides, Energy Assistance, Head Start, and Personal and Professional support programs for residents of Cuyahoga County, Ohio


Service Locations


Service Locations