Before submitting the "contact us" form above, please review the following:
If you have questions about your HEAP application, please call (216) 263-6266 or email firstname.lastname@example.org.
If you have a question about your COVID relief application, please click here to see what date we are currently processing. Or, you can call our COVID-19 hotline number at (216) 370-3480 and leave a message for assistance. Please be patient and understand that we have thousands of applicants and we are processing applications on a first come first served basis.
Step Forward provides, Energy Assistance, Head Start, and Personal and Professional support programs for residents of Cuyahoga County, Ohio