top of page

The Home Energy Assistance Program (HEAP) helps residents at or below 175% of the Federal Poverty Guidelines to pay for utilities to pay for utilities with a one-time assistance payment. This assistance is intended to help manage heating costs. It is directly applied to the customer's utility or bulk fuel bill. The program operates annually from July 1 to May 31.


To be eligible, the total household countable income for the last 30 days - or 12 months from the date of the application - must be equal to or less than 175% of the Federal Poverty Guidelines. To determine eligibility, a household must provide documentation for the prior 30 days of income for all income types, except for self-employment, seasonal, and other countable income, which must provide 12 months of income documentation.

Apply Online: 


download a copy of the application and mail it to:

Energy Assistance Programs

P.O. Box 1240

Columbus, Ohio 43216


Effective May 1, 2024, Step Forward is no longer accepting drop off applications at any location, including at 2203 Superior Avenue, Cleveland, Ohio 44114 or at 4384 Richmond Road, Warrensville Heights, Ohio 44128.

All Regular HEAP applications must be submitted online or postmarked on or before May 31, 2024, to be eligible for processing.

Processing Non-Emergency Applications

Step Forward processes applications in the order they are received. Processing time may take up to 12 weeks. Online applicants may review their application date and processing status by logging into their Ohio Department of Development Energy Assistance Programs user account. 

HEAP_WEB checklist 24 (1).jpg
What to do if your heating or cooling is disconnected right now
Emergency assistance is available for Greater Cleveland residents experiencing the following utility crisis conditions:

  • Services are already off

  • Services are in disconnect status

  • Need to establish new service

  • Need to transfer service

  • Have a PIPP default with disconnection

Step Forward handles emergency utility needs separately through an appointment process.

Click here to schedule an emergency appointment
bottom of page