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Step Forward releases RFP: Invitation for bid for cleaning services

This Request for Proposal (RFP) is to identify qualified and experienced providers of cleaning services at one, several, or all 13 of the Step Forward locations listed.


  • George Forbes ELC, 14209 Euclid Avenue, East Cleveland, OH 44112

  • Carl B. Stokes ELC, 1883 Torbenson Drive, Cleveland, OH 44112

  • Louis Stokes ELC, 4075 E. 173rd Street, Cleveland, OH 44128

  • Miles Road ELC, 23340 Miles Road, Bedford Heights, OH 44128

  • Friendly Inn ELC, 2386 Unwin Road, Cleveland, OH 44104

  • Villa ELC, 5620 Broadway Avenue, Cleveland, OH 44127

  • Scholar House ELC, 2543 Community College Avenue, Cleveland, OH 44115

  • William Patrick Day ELC, 2421 Community College Avenue, Cleveland, OH 44115

  • Memphis Avenue ELC, 10991 Memphis Avenue, Brooklyn, OH 44144

  • HEAP Courtesy Center, 4834 Richmond Road, Warrensville Heights, OH 44128

  • East NOC, 763 E. 200th Street, Euclid, OH 44119

  • West NOC, 6886 Pearl Road, Middleburgh Heights, OH 44130

  • HEAP Processing Center, 2203 Superior Avenue, Cleveland, OH 44114


Scope of work includes:


Classrooms and Common Areas

1. Empty all trash receptacles, replace liners, and remove trash to collection point.

2. Vacuum all carpeting and area rugs.

3. Restock supplies as needed (toilet paper, paper towels, hand soap etc.)

4. Dust mop and sweep all hard surface floors

5. Mop all hard surface floors

6. Prepare and use all cleaning solutions provided, according to specifications.

7. Follow procedures for the use of chemical cleaners, in order to prevent damage to floors and fixtures.

8. Client responsible for picking up chairs and toys in classrooms.

9. Thoroughly dust all horizontal surfaces, including files, windowsills, and pictures.

10. Clean all surfaces as needed.

11. Monitor building security and safety by performing such tasks as locking doors after operating hours and making sure electrical appliances are turned off.

12. A check list for completed work to be completed by the contractor daily and submitted along with each invoice.


B. Restrooms

1. Stock paper towels, tissues and hand soap.

2. Empty sanitary napkin receptacles and wipe with a disinfectant.

3. Empty trash receptacles and wipe if needed.

4. Clean and polish mirrors.

5. Wipe towel cabinet covers.

6. Clean and sanitize the inside and outside of all toilets and urinals.

7. Clean toilets seats on both sides using a disinfectant.

8. Scour and sanitize all basins. Polish bright work.

9. Dust partitions, top of mirrors, and frames.

10. Remove splash marks from walls around basins.

11. Mop all hard surface floors


Cleaning Products and Equipment


Step Forward will provide all chemicals (disinfectant, glass cleaner, restroom cleaner, floor cleaner, hand soap) and paper products (Toilet Paper, paper towels, cleaning cloths) to be used and stocked during cleaning of the sites by the contractor.


Contractor will be responsible for providing their own equipment including vacuum cleaners, carpet extractors, floor scrubbers, window cleaning equipment, mop heads and mop sticks, mop buckets and all other necessary equipment needed to complete the cleaning of the site not provided by Step Forward.


The selected provider agrees to abide by all of the terms and conditions listed in this solicitation, including any attachments.


Specifications for the RFP may be viewed and downloaded below:



To be considered, each proposer must submit a complete response to this RFP. Send your proposal to the following email address below. All questions and requests for information must be addressed in writing to the attention of the Step Forward person listed as follows:


Step Forward

Justin Williams

Director of Facilities

1801 Superior Avenue, Suite 400

Cleveland, OH 44114


All proposals must be submitted by noon on Monday, August 5, 2024. Proposals submitted after this time will be considered late and not considered.


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