Need help paying your utility bill?
The Home Energy Assistance Program helps Cuyahoga County residents keep their gas and electric service connected and manage energy costs.
To learn more about Step Forward’s Energy Assistance Services, you can call our 24/7 hotline anytime at (216) 480-HEAP (4327).
Resources
Need help getting started or unsure whether you need to schedule an appointment? Check out our guide to services and frequently asked questions for all the answers you need!
My service is off or about to be shut off
Get emergency help right away to avoid disconnection.
I need lower monthly utility payments
Apply for PIPP or complete your annual reverification online.
Not sure which program is right for you?
We're here to help! Call (216) 480-HEAP (4327)
State of Ohio HEAP Office - for general information about home energy assistance:
- Call: (800) 282-0880
- Hearing Impaired: Dial 711
- Visit: energyhelp.ohio.gov
What you'll need to apply:
- Photo ID
- Proof of Income
- Utility bill or account number
- Social Security numbers
- Other documents (if applicable)