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The Home Energy Assistance Program (HEAP) was created in 1981 in response to rising energy prices, which left many vulnerable households struggling to afford the essential utilities needed to heat or cool their homes. Designed to provide much-needed relief, LIHEAP helps thousands of families each year by offering support through seasonal crisis programs and utility management programs like the Percentage of Income Payment Plan (PIPP). These programs ensure that eligible households receive timely assistance with energy bills, reducing the risk of service disconnections and improving their ability to maintain a safe and comfortable living environment. 

Fast Facts

The HEAP promise is clear: every household, no matter their financial situation, deserves the ability to stay safe and comfortable in their home. Through energy assistance, we ensure families can meet their basic needs without the burden of overwhelming utility costs.

01

crisis applications received

02

appointments scheduled

03

crisis applications processed

By The Numbers

By The Numbers

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Winter Crisis money distributed

74%

87%

Summer Crisis money distributed

87%

PIPP numbers

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1801 Superior Avenue Suite 400 Cleveland, OH 44114 |  (216) 696-9077 

Step Forward, Corp. is a public Not-For-Profit 501 (c) (3) corporation.  

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This website is supported by Grant Number 60 from the Office of Head Start within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of Step Forward and do not necessarily reflect the views of the Administration for Children and Families and the Office of Head Start.

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