Our Commitment to Our Donors
We will not sell, share or trade our donors’ names or information with any third party, nor send mailings to our donors on behalf of other organizations.
1. Collection of Information from Users
When you interact with us through the website, we may collect information from you as described below.
a. Information Automatically Collected
As you navigate the website, certain information may be automatically collected. It is gathered automatically without you actively providing it. This information may include:
• Internet protocol (“IP”) address of the individual computer (or proxy server) making the request;
• Type of Internet browser or computer operating system you are using;
• Date and time you accessed the website;
• Pages visited on the website; and
• Internet address of the website from which you may have linked to this website.
b. Information Voluntarily Submitted
Some elements of the website may ask you to voluntarily submit information, such as by filling out on-line forms or submissions, requesting information, submitting questions or comments via email, registering for a subscription email, etc. The submission of this information may permit you to participate in a certain activity, such as newsletter subscriptions or donation processing. For example, if you register for an account on the website, we may request personal information such as your name and contact information. Also, if you make a donation using the website, we may collect your credit or debit card or other financial account information.
c. Sensitive Information
Unless we specifically request it, we ask that you not send or otherwise disclose sensitive information such as:
• Social security number;
• Driver’s license number;
• Medical information;
• Financial account numbers (i.e. bank account numbers);
• Credit card or debit card numbers; and
• Personal identification numbers and passwords.
d. Information About Minors
The website is not intended for persons under the age of 18. We do not knowingly collect information on-line from persons in this age group. We reserve the right to delete any information identified as having been provided by such persons at our discretion.
Like many organizations, our website uses “cookies” to help make sure the website is meeting the needs of its users and to help us make improvements. A cookie is a small text file, not a program, which is saved on your computer when you visit a website. Cookies do not disclose your name or email address to a website. They can only tell a website if you have visited before and can pass short bits of information from the website back to itself the next time you visit.
• To help you to conduct online transactions;
• To help process data submitted to us;
• To maintain your connection to our services; and/or
• To perform statistical analyses on website usage to understand how people are using the website and how we can improve it.
If you disable cookies, you can still use our website, but your ability to use some areas or functions of the website may be limited.
2. How We Use the Information We Collect
i. to respond to your inquiries and to send you information that you request and to process your donations;
ii. to send you important information regarding our relationship with you or regarding the website, changes to our terms, conditions, and policies, and other administrative information;
iii. to notify you about upcoming events and donations;
iv. to promote our mission and initiatives, and the missions and initiatives of our affiliates;
v. for our business purposes, such as data analysis, audits, recordkeeping, developing new products or services, enhancing the website, improving our services, identifying website usage trends, optimizing your experience on the website, and determining the effectiveness of our fundraising campaigns;
vi. if you choose to complete a survey, we may use the information for purposes of evaluating your feedback from the survey; and
vii. if we intend to collect and use Personal Information for another purpose, we may seek your permission at the time the information is collected.
We may use information that does not personally identify you, your computer, or your device for any purpose.
3. Our Disclosure of Your Information
i. to the companies or individuals that we hire to provide services to us, such as website hosting services, relationship management services, and payment processing; and
ii. to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, or assets (including in connection with any bankruptcy or similar proceedings).
4. Use and Disclosure of Information to Comply with Laws
In addition, we use and disclose information collected through the website as we believe to be necessary or appropriate: (i) under applicable law, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iv) to enforce our terms and conditions; (v) to protect our operations or those of any of our affiliates; (vi) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.
5. Links to Third Party Sites
Step Forward will take reasonable steps to protect the information collected and provided via the website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, you should understand that no transmission over the Internet is ever fully secure. As a result, we cannot and do not guarantee or warrant the security of any of your information. We will not be and are not liable for disclosures of your personal information due to errors in transmissions, networks that we do not control, or unauthorized acts of third parties. Also, Step Forward uses reasonable efforts to ensure that the website is generally available. However, there will be occasions when access to the website will be interrupted or unavailable. Step Forward will use reasonable efforts to minimize such disruption where it is within its reasonable control. You agree that Step Forward shall not be liable to you for any modification, suspension or discontinuance of the website.
7. Data Retention
9. Contacting Us.
For questions about this website, please contact us at :
To contact us by mail:
1801 Superior Avenue, Suite 400
Cleveland, Ohio 44114-2107
Attention: Chief Operating/Chief Information Office